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How long will it take for my order to arrive?
What are the return policies.
How can I find out the status of my order?
What is your Privacy Policy?
Do you ship outside the United States?
How is my order shipped?
My tracking information indicates my shipment was "Delivered." but I did not receive it. What can I do?


How long will it take for my order to arrive?
It really depends on the carrier, we do send email with delivery information and in many cases a projected delivery date. If you do not recieve your order in 14 business days please notify us at BillMoore@thecon2nental.com

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What are the return policies.
Your satisfaction is critical to us and we will accept returned products for any reason provided it is in resellable, unused condition with all the orginal packaging. You must contact us with seven days of your delivery date via email to begin the return process. We will contact you via email within 24 hours. TERMS:-Shipping and Handling Fee are non-refundable. -Return items are all subject to a 20% restocking fee. -Return or refund can take up to 4 weeks to process. -Original receipt and Invoice # required for any return and refund. -All items must be in new and resaleable condition, including the original box, packaging, and accessories.

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How can I find out the status of my order?
We email you as soon as the order is processed with the tracking number and delivery information. If you have not recieved the information in one business day please notify us at BillMoore@Thecon2nental.com

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What is your Privacy Policy?
Confidentiality of Personal Information LTOcloseouts understands your desire to protect your personal information. Your privacy is respected and taken very seriously. Your information is not sold, rented or shared with a third party. This includes purchase history, all collected information is used by LTOcloseouts specifically to serve you better. What Personal Information Do We Gather and Track? We request personal information when you place an order for one of our products. If you submit an order on line for one of our products through PayPal, the company we use to accept orders for us, PayPal will ask you for information necessary to complete the transaction, such as your name, address, and credit card number. It is your decision whether or not to proceed with ordering when personal information is requested. PayPal provides LTOcloseouts with the name, shipping address, email address of the customer so we may fulfill our duty to deliver your order to you. PayPal does not provide us with any of your credit card information. We will never have access to any of your credit card information. We do save a copy of your order, which does not include credit card information your order information that we are provided with and that we save is not shared with anyone. How We Use the Personal Information. We Gather and Track. We use personally identifiable information in the following ways: 1. To mail your order to your shipping address. 2. To e-mail you with your account information or shipping information. Web Site Traffic Although we do not collect personally identifying information about persons who simply visit our web site, we do collect certain limited information about visitors by tracking a visit to our web site. Information such as ip address, browser type, the pages visited on this site and screen resolution may be collected. However, this information will only be used to gather statistics about how many visitors we get each month, what the most popular and least popular pages on the web site are, etc. If you do not want your visit to our web site tracked, you can set your browser to reject cookies and doing so will have no effect on your ability to view or use this website. Email We do not add your email address to any type of mailing list unless you request to be added and confirm the request by email. At no time will LTOcloseouts use or permit the use of any email address we encounter to be used for the distribution of unsolicited email, bulk email, advertising material or Spam. This policy will always be available to users to read on this page.

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Do you ship outside the United States?
We can, just drop us an email and we will determine costs and provide you a link to place the order.

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How is my order shipped?
We ship with UPS Ground for most orders. We can expedite shipping based on your needs. Simply inquire via email BEFORE you place your order to determine costs.

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My tracking information indicates my shipment was "Delivered." but I did not receive it. What can I do?
Start with check asking the other members of your household and also with your neighbors if they received the shipment. On occasion deliveries will be given to a neighbor if you are not home. If you still can't locate the package, contact the delivery service and ask where the shipment was put. If you did not find the shipment after taking the above steps contact us at BillMoore@thecon2nental.com.

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Last Updated: 14 Apr 2011 20:25:22 PDT home  |  about  |  terms  |  contact
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